I can fully agree with other reviews, the customer service is a step above, several steps in fact.
You get the sense they know the answers to your questions before you even ask them. This is not your typical pharmacy. Staff are experts in the medications they provide and they take the time to make sure you understand how to take your medications. I was impressed. It's nice to know that you are not just a number and have a team of people who know you by name and can truly help!
This is NOT your average pharmacy. I cannot say enough good things about the service and dedication you will find here! Their mission isn't to provide excellence in the sense of expanding their business profile or profit margin... It's to provide excellence for REAL people, with emotional struggles and financial frustration, and authentic empathy to open any path possible to help
Who would have thought that dealing with a pharmacy could be so wonderful! I am beyond impressed with their excellent customer service and professionalism. I have spoken to a few of their employees and their level of care is beyond any expectation I had. I was mostly helped by Adam who is amazing, he helped me navigate the insurance and answered all my questions with such a good attitude. Thank you to Adam for making such a difficult process more bearable and even enjoyable.
Compared to my experience with the other specialty pharmacy in the area...there is no comparison Integrity is light years better. (1) They have a more friendly and organized staff, who has medication ready when they say it will be ready. (2) A private consult room to speak with a pharmacist. I asked for one consult and the fertility pharmacist (Rob) took the time to answer all my questions and explain how to use the medication. (3) a bathroom for patients. (the other place told me to go a couple blocks over and use the bathroom at IHOP). (4) Saturday business hours (the other place isn't open on Saturdays anymore). This is crucial with fertility treatment as many of us go to see the doctor on a Saturday and you may not know if you need more of a med or a new med to take that day (or the next) until after your appointment. If you are a private pay like me and you have a choice...go with Integrity. The name says it all.
Absolutely amazing! I've never experienced this level of customer service. Long post alert, but it's worth the read! This is my first time going through IVF and I've been so anxious about the process. So, when I picked up my medication and realized some of my supplies were missing I called the after-hours line. (Side note: the supplies came from a different pharmacy, not Integrity) I spoke with Jeff Karp who talked me through how to use another syringe so I could at least do my first dose the next morning, he then said he'd contact the other pharmacy and get me the supplies I needed. He was so patient and extremely comforting. I felt better just talking to him. It was amazing to me that, even though this was not a mistake on Integrity's part, he was so willing to go above and beyond to fix the problem. The next day, Integrity contacted me and made sure the supplies were sent to my pharmacy and immediately reimbursed me for the cost. She went above and beyond as well to make sure I was ok and was so pleasant and helpful. Everyone I've spoken with at Integrity have been wonderful.
The name says it all. Integrity RX were polite and professional. Provided my wife and I with all our fertility med needs. We even called them one evening after business hours and the owner, Jeff, met my wife at the office to reopen to ensure we had what we needed to continue our treatments. After meeting him and his staff, I am client for life. It's comforting to know they are there and they care. Even at all hours of the day!
Wow-- these guys are top notch! Amazing customer service and pretty good competitive prices. They went above and beyond for me, which I really appreciate. Highly recommend these guys!
Their prices are extremely competitive and they honor many discount programs. They will go out of their way to offer any rebate or discount they can. I wouldn't trust anyone else. They will make you feel so comfortable in understanding every detail of how to administer the medication and possible side effects. AMAZING people
Prompt, Professional, On-Time, Friendly! The mandarin team leader Wen Wen was very helpful and nice. Thank you
I had a large amount of medication shipped to me, and everything was perfect. It was nicely organized and kept cool with multiple frozen packs. I thought the staff was friendly and responsive. Since ordering from Integrity, I used a different pharmacy only because of a rebate on one medication. The other pharmacy's customer service wasn't anywhere near as good, and I'm crossing my fingers that everything is packed correctly. Integrity was much better.
It's been an extremely difficult journey of trying to get pregnant and going through a miscarriage, and having to deal with matters like insurance. On Monday, Jeff was conferenced in to help work through my situation and his compassion and understanding were just more than I could take and I had to let out a big (and embarrassing) cry.
The most outstanding people I have ever had the pleasure of working with. Being in the Healthcare field, I have never worked with anyone as amazing as them. They really pulled through in my time of need! I am mind blown by their ability to care and connect with families. It's all in the name INTEGRITY
Thank you, Integrity Specialty Pharmacy, Courtney is the best! She is so sweet, patient, and kind. She made a stressful process so simple. I can't fully articulate how grateful I am to have had her help me to order and receive my time sensitive prescription. Thank you again!
This is NOT your average pharmacy. I cannot say enough good things about the service and dedication you will find here! Their mission isn't to provide excellence in the sense of expanding their business profile or profit margin... It's to provide excellence for REAL people, with emotional struggles and financial frustration, and authentic empathy to open any path possible to help. Jeff... This guy is an angel in disguise. He is warm, considerate, knowledgeable, and a true hero in how he is of service to others. I needed a critical medication and on a SUNDAY after 5:00, Jeff opened the pharmacy and filled what I needed. He left a very important function with his family to meet a total stranger... In hopes that his gesture would lead to my success.
We cannot say enough good things about Integrity Rx! They have provided us with an invaluable service. Integrity Rx is warm, welcoming, and make what could be a stressful situation into a special encounter every time you walk through the door. Jeff is unbelievably kind and generous, and has an awesome staff to match. Nickey, the patient care coordinator is simply amazing, so helpful and so kind! Thank you, Integrity Rx, we love ya!
We are so happy that we are working with your company to obtain our fertility medications! We lost our IVF funding unexpectedly. By a miracle, we ended up receiving a retirement fund payout almost 2 months early, so we can pay for IVF. We still didn't have enough money to pay for the medications. We started a GoFundMe fundraiser and have raised almost all the money we will need for medications and anesthesia for the egg retrieval. We are so thankful to your company-- especially Nicki. She has been so helpful and has put my fears to ease. She listens to me with such empathy and compassion! She is prompt at returning calls and was very positive and helpful when our Compassionate Care number wasn't working! We won't have to pay for all the medication at once (this is great because it takes 1-5 days for the donated money to get into our account, so we won't have all of it when we order tomorrow) and will instead be ordering them in batches or as needed. Thank you all so very, very much!
I was exploring my pharmacy options and found Integrity Rx to be the most helpful and best price for my Gonal and additional medications.
I know your company didn't have to return the money, but the fact that you did says so much about Jeff and the values of Integrity. My husband and I are so thankful that in a very painful time there are still good people and companies out there who really are concerned about the people and not just their bottom line. From the bottom of my heart, thank you.